Returns & Exchanges
At Mous, we pride ourselves on creating high-quality, extreme-protection gear, but if your purchase isn't quite right, we offer a hassle-free 30-day return window for all products in their original condition. We aim to make the process as seamless as possible so you can find the perfect tech accessories for your lifestyle.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your return package.
Pack and Ship
Securely pack your items in their original Mous packaging to prevent damage during transit and drop off the parcel at your nearest authorized carrier location.
Receive Your Refund
After our warehouse team inspects your returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing